- Merchandise can only be returned if purchased online directly from www.shiyings.com
- Merchandise must be returned within 30 days of the date purchased.
- Merchandise must be in original condition.
- Items listed as FINAL SALE cannot be returned for a refund.
- Shipping charges incurred during checkout are not refundable.
- Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
HOW TO RETURN
- Contact us at [email protected] with your order number, the reason of return and the pictures.
- We will get back to you within 2 days with the instruction of the return process.
- You send the items back.
- We will refund after our warehouse get the items you returned.
Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.
Additional processing time may occur depending on your financial institution before the funds appear on your account.
If you’d like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quickly.
TRACKING YOUR RETURN
You will be notified via email throughout your package journey and once your refund has been processed.
288 West St #4w
New York, NY 10013